Coronavirus Travel Advice
Updated July 21st
Summer 2020 has landed!
At last, we are finally open for this summer. It’s been a long journey as our set up teams have worked tirelessly to make sure we can reopen safely and run a full activity programme for our guests. We cannot think of any place we would rather be than the beautiful Greek islands with its fresh air, glorious sunshine and ocean views - which are best enjoyed mask-free!
When you arrive, our staff are waiting in earnest to help you enjoy our Beach Club and watersports activities safely. We’ve been waiting a long time to do what we’re so good at - and that’s creating unforgettable holidays for you. If you haven't already booked then don’t wait for too long; we have limited availability and spaces are filling fast!
Latest Travel Information
We are delighted to say that we have opened our Akti Beach and Akti Palace Beach Clubs in Kos, Greece.
Our first priority is safety and we have worked with our hotel suppliers to ensure they operate safe distancing with a general capacity reduction where needed and robust new cleaning standards. We have implemented new guidelines and procedures into our Ocean Elements activities programme to ensure the safe delivery of watersports, lessons, beach kit rental and bikes. For further information see our Opening Plan below.
For your safety, everyone in the airport, on board the aircraft and on our transfers will be required to wear a mask at all times and adhere to the current safe distance rules. Movement on board should be kept to a minimum and hands disinfected regularly using dispensers provided. We ask all guests to bring their own mask and we recommend you carry a personal bottle of hand sanitiser. Airport and airline staff are all required to wear masks and there will be more rigorous cleaning at the airport and on board.
Before you travel, we will need to ensure that you have completed a mandatory Health Declaration Form which you can print and send to us prior to departure. This is for all our destinations in France and Greece. If you are traveling to Greece, you will need to fill out the online Passenger Locator Form, which must be completed 48 hours prior to departure, by each person aged 18 years and over. This will provide you with a mobile phone QR code which you will need to present on arrival in Greece. You will not be able to travel without completing these forms in advance.
Private coaches are used for transfers between the airport and resort. On occasions we may use other tour operators coaches or minibuses. It will be necessary to wear a mask and there will always be an Ocean Elements representative at the airport to assist you.
For holders of British or EU citizen passports, no visas are required for visiting any of the European countries featured in our brochure. For British Citizens, adults require a ten year British passport for all the countries we operate to and children a five year British passport. You should have at least 6 months left on your passport from your date of arrival. This applies to adult and child passports. For more information, visit www.gov.uk/browse/abroad/passports.
It is the group leader’s responsibility to ensure that all members of the party are in possession of all travel and other documents necessary for your holiday. Further information can be found on www.gov.uk
Will my holiday be cancelled if I haven't paid my balance?
We have significantly reduced our cancellation terms and our balance due date to give you more time to consider your travel plans. By not paying your final balance then you will forfeit your deposit and any other charges (albethey reduced) under our new-and-relaxed terms and conditions.
Please make your payment as soon as possible.
My holiday has been cancelled, can I reschedule to another date?
If your holiday has been cancelled, you will have the option to reschedule your holiday to 2021, and we will give you a gift of 10% discount to use towards rebooking with us, which is available until September 30th - and gives you a little more time to plan. This offer may be withdrawn sooner, so please don't delay.
If you do not wish to reschedule your holiday we will issue a Refund Credit Note (RCN) which holds all of your money in a credit note protected by ABTA/ATOL, until we refund you. The Credit Note will last until January 31st, 2021 giving you more time to decide if you wish to apply for a cash refund or reschedule your holiday with us.
My holiday has been cancelled, when will I receive a refund?
If you do not wish to reschedule your holiday, your group leader will automatically be issued with a Refund Credit Note (RCN) which holds all of your money in a credit note protected by ABTA/ATOL, until we refund you. The Credit Note will last until January 31st, 2021 giving you more time to decide if you wish to use your credit note to reschedule your holiday or apply for a cash refund. All this information has been sent to group leaders.
My holiday has not been cancelled. I am uncertain about travelling, can I reschedule to another date?
If you are still outside your balance due date, you will have the option to reschedule your holiday to 2021, and we will give you a gift of 10% discount to use towards rebooking with us. This 10% discount is available until September 30th to give you a little more time to plan, but the offer may be withdrawn sooner, so please don't delay.
This option is not available for guests staying in Kos.
How can I rebook my holiday
If you are eligible to reschedule your holiday, you may change to another date in 2021; or you can change to a ski holiday this winter! Not only that, but we’ll even give you a gift of a 10% discount to use on your new holiday to help push things along!
When rebooking, you can make changes to the date, passenger names, your beach club; or even change to a ski holiday. If you choose a holiday that’s cheaper than the one you originally booked, you’ll pay the lower amount. If you choose a holiday that’s more expensive, you’ll need to pay the difference in price. You can even change your summer holiday to a winter ski holiday.
For customers with EasyJet flights an amendment fee may, (or may not), apply. Our sales team will make you fully aware of this on rebooking, so you have the choice to continue or not.
Make use of our 10% offer
If you are eligible to reschedule your holiday to next summer, you can make use of a 10% discount on all our prices (now online) for 2021. This discount is available if you can reschedule before Sept 30th. It is not always combinable with other offers, or our 5% or offers for deposits and early payment.
Book With Confidence
If you are concerned about traveling on your upcoming holiday, Ocean Elements offers the flexibility to postpone and reschedule your holiday to a date in 2021.
Our Opening Plan
The safety and well-being of our guests and employees remains our top consideration. We have worked diligently with hotel owners and our own Activity Managers to prepare to open our beach clubs safely for your arrival this summer.