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Coronavirus Travel Advice

 

Updated July 1st

 

Kos - opening July 19th

Our hotel owners, suppliers and Ocean Elements Activity Managers have implemented a lot of carefully considered preparations to welcome you out to our Akti Beach and Akti Palace Beachclubs so you can enjoy a safe holiday of watersports and fun. Everyone's looking forward to the start of the season, and none more so than the Greek locals - all of whom are very appreciative of any form of tourism. We hope you are too. 

 

Surf Hotel, Nautica Bay and Leda beach clubs - are now closed

Due to the ongoing Covid-19 situation and circumstances beyond our control, we are now having to close the Surf Hotel, Nautica Bay and Leda beach clubs for this summer, 2020. Our staff and set up teams are devastated, because they’ve all worked so hard to put things in place for your arrival.

If you are due to travel with us - we will contact your group leader as soon as possible to discuss your options.

 

Our response to Coronavirus

Ocean Elements has implemented strict new guidelines and safety features into our activities programme to ensure the safe delivery of watersports, lessons, beach kit rental and bikes. View more on our Opening Plan page.

VIEW OUR OPENING PLAN >

 

Will my holiday be cancelled if I haven't paid my balance?

We have significantly reduced our cancellation terms and our balance due date to give you more time to consider your travel plans. By not paying your final balance then you will forfeit your deposit and any other charges (albethey reduced) under our new-and-relaxed terms and conditions.

Please make your payment as soon as possible.

 

My holiday has been cancelled, can I reschedule to another date?

If your holiday has been cancelled, you will have the option to reschedule your holiday to 2021, and we will give you a gift of 10% discount to use towards rebooking with us, which is available until September 30th - and gives you a little more time to plan. This offer may be withdrawn sooner, so please don't delay.

If you do not wish to reschedule your holiday we will issue a Refund Credit Note (RCN) which holds all of your money in a credit note protected by ABTA/ATOL, until we refund you. The Credit Note will last until January 31st, 2021 giving you more time to decide if you wish to apply for a cash refund or reschedule your holiday with us.

RESCHEDULE YOUR HOLIDAY

 

My holiday has been cancelled, when will I receive a refund?

If you do not wish to reschedule your holiday, your group leader will automatically be issued with a Refund Credit Note (RCN) which holds all of your money in a credit note protected by ABTA/ATOL, until we refund you. The Credit Note will last until January 31st, 2021 giving you more time to decide if you wish to use your credit note to reschedule your holiday or apply for a cash refund. All this information has been sent to group leaders.

 

My holiday has not been cancelled. I am uncertain about travelling, can I reschedule to another date?

If you are still outside your balance due date, you will have the option to reschedule your holiday to 2021, and we will give you a gift of 10% discount to use towards rebooking with us. This 10% discount is available until September 30th to give you a little more time to plan, but the offer may be withdrawn sooner, so please don't delay.

This option is not available for guests staying in Kos.

RESCHEDULE YOUR HOLIDAY

 

How can I rebook my holiday

If you are eligible to reschedule your holiday, you may change to another date in 2021; or you can change to a ski holiday this winter!  Not only that, but we’ll even give you a gift of a 10% discount to use on your new holiday to help push things along! 

When rebooking, you can make changes to the date, passenger names, your beach club; or even change to a ski holiday. If you choose a holiday that’s cheaper than the one you originally booked, you’ll pay the lower amount. If you choose a holiday that’s more expensive, you’ll need to pay the difference in price. You can even change your summer holiday to a winter ski holiday.

For customers with EasyJet flights an amendment fee may, (or may not), apply. Our sales team will make you fully aware of this on rebooking, so you have the choice to continue or not.

RESCHEDULE YOUR HOLIDAY

 

Make use of our 10% offer

If you are eligible to reschedule your holiday to next summer, you can make use of a 10% discount on all our prices (now online) for 2021. This discount is available if you can reschedule before Sept 30th. It is not always combinable with other offers, or our 5% or offers for deposits and early payment. The good news is that this offer is combinable with our current £100 off early bird ski promo - if you wish to reschedule to a ski holiday for this winter - which lasts until July 30th.

 

Book With Confidence

In Safe Hands

Alpine Elements (Ocean Elements) is a member of ABTA and ATOL, which financially protect you in case we have to cancel your holiday for any reason.

 

Travel Advice

We’re here to help you understand and navigate the ever changing situation by monitoring advice from global and local health authorities and government.

 

Gov.UK Advice

Flexible Travel

If you are concerned about traveling on your upcoming holiday, Ocean Elements offers the flexibility to postpone and reschedule your holiday to a date in 2021.

 

Our Opening Plan

The safety and well-being of our guests and employees remains our top consideration. We have worked diligently with hotel owners and our own Activity Managers to prepare to open our beach clubs safely for your arrival this summer.

 

VIEW OUR OPENING PLAN

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